It's conceivable that the internet interface on the Linksys equipment is giving you trouble. Make sure your internet connection is operational first. Next, make sure the extender and your current router are connected to the network. Nonetheless, the power buttons on the devices must be turned on. Check to make sure the extender is connected by looking at the lights on the front panel of the device. After removing all cables, re-plug them. The DNS server needs to be reset. When it first begins, immediately type > Command\ and hit the enter key. DHCP servers facilitate IP address release and renewal. Additionally, this will facilitate the Linksys Velop setup procedure.