How do I Request Special Assistance from United Airlines?

Suppose you have planned a vacation with your family and booked a flight with United Airlines. One of your family members needs access to a wheelchair at the airport and on the flight. In this situation, you may wonder how can I get special assistance on United Airlines. Stop worrying, as United Airlines has got you covered. United Airlines makes sure all of its passengers get a smooth flight experience. 

Different ways to request special assistance

Request via call

You can request for this service at United Airlines in many ways. The first way is to call United Airlines customer service and ask for special assistance. Dial the official phone number (1-800-864-8331). You will hear an IVR menu with different options which are mentioned below-

1. Press 1 to make a new booking.

2. Press 2 to inquire about an existing booking.

3. Press 3 to request special assistance.

4. Press 4 for other inquiries.

5. Press 5 to speak with an executive.

Select carefully from the IVR menu options and press the required number. Wait till your call gets connected once your call connects. You must tell the correct details like flight date, flight number, person’s name, age, etc., so you can get this service without any chaos on the boarding date. 

Request at the airport.

Reach the help desk at the airport. Ask for special assistance from the representative at the help desk. You must provide the correct details of the person who needs special assistance and the required ID proofs. You will get assistance at the airport as well as on the airplane.

Request during the reservation

Among other ways to request this service, you can request to get special assistance on United Airlines during reservation also. To know how you can do so, go through the following steps:

• Visit the official website of United Airlines, www.united.com.

• Book a flight by entering the departure date, city, and destination city.

• Select the flight as per your preference and proceed to the next step.

• A page will open where you will be asked if you need special assistance. Click on it.

• A form will open where you must enter the details of the person who needs special assistance. Provide other details also, like flight date, flight time, and assistance at the airport or onboard.

•  Also, you will be asked for the kind of assistance you require, like a wheelchair, aisle chair, mobility devices, etc. Select what type of assistance is required. 

• Correctly fill in all the details and review to check if you have provided the correct details or not. Click on submit.

• Finally, make the payment, and you will get a confirmation email on your email ID.

Is special assistance in United Airlines free?

If you worry about the cost of United Airlines' special assistance, stop worrying. United Airlines does not charge any fee for special assistance.

What is United Airlines’ special assistance phone number?

United Airlines can be contacted for any special assistance queries at 1-800-228-2744. Call on the mentioned number if you have any queries regarding this particular service.

With this service, United Airlines has made traveling easier for people with special needs. To know everything about the special assistance service of United Airlines, read the above article. 

Read Also: How Do I Speak To A Customer Care at Solaseed Airlines?