If you need to cancel your booking with Swiss Airlines (SWISS), it's essential to understand the process and the factors involved. Here's a comprehensive guide to help you navigate through the Swiss Airlines cancellation process smoothly.

Cancellation Process:

To cancel your booking with Swiss Airlines, you can use the "Change My Booking" functionality on their official website, swiss.com . Please keep the following points in mind:

  1. Ticket Eligibility: Your ticket must meet certain criteria to be eligible for online rebooking. The ticket number must start with 724 (SWISS ticket no./plate) .
  2. Payment Method: The ticket should not have been paid for by barter or voucher, except for specific cases where full payment was made using a voucher .
  3. Active Flight Booking: There must be an active flight booking for your ticket. Open tickets or tickets without corresponding flight segments cannot be rebooked online .
  4. Type of Tickets: Only certain types of tickets are eligible for online rebooking. Tickets with certain status codes, special services, group bookings, or tickets that don't display the tariff calculation cannot be changed online .
  5. Changes Allowed: You can change the flight and travel dates online if the fare conditions permit it. Multiple changes to the itinerary may be possible under certain conditions .
  6. Name Changes: It is important to ensure that the names of the passengers are entered correctly during the booking process. Subsequent name changes, including adding names to a ticket, are not allowed once the booking is completed .
  7. Minimum Time Before Departure: The minimum time before departure for online rebooking depends on your departure airport. For Swiss airports, you can rebook online up to three hours before departure .
  8. Refunds: Online refunds are currently not possible. If your rebooking results in a refund, it cannot be carried out online. You will receive instructions to contact your booking center for further assistance .
  9. Currency of Rebooking: Rebookings will be calculated in the currency of the original country of departure. In cases where the ticket was issued in a different currency, you may need to contact your booking center for rebooking .
  10. Additional Services: Some additional services, such as seat reservations and excess baggage paid in advance, cannot be included when rebooking online .
  11. Unused Tickets. Refunds for unused tickets must be processed through the sales center. If you have a refundable ticket and have not embarked on your journey, you can apply for a refund using the "Application for refunds for e-tickets" form .

 

Conclusion:

Cancelling a booking with Swiss Airlines involves understanding the eligibility criteria for online rebooking and being aware of certain restrictions. To initiate the cancellation process, use the "Change My Booking" feature on swiss.com and follow the guidelines provided in this comprehensive guide. Remember that certain cases may require you to contact your booking center for further assistance. By being informed and following the correct steps, you can manage your booking cancellation efficiently and plan your travel accordingly.

Source: Swiss Airlines cancellation policy